Frequently Asked Questions:

What is it exactly that you do? Essentially, I do two things: I sell items (magnets, coasters, mirrors, and buttons) that are made from my original photography. I call products featuring my artwork Photo Creations or Retail Items. Additionally, I sell products that are made from artwork submitted by you. To help simplify things, I've broken this page up into Retail Items and Customer Designed Items sections.

Photo Creations
(Retail Items)

How can I buy stuff from you? Easy! just visit my Etsy Shop.

I found a photo in your gallery that is not in your shop. Can I buy a magnet or coaster from it? Yes. Just contact me and let me know what item you would like, how many, and the image number. The image number is noted toward the bottom right of the photo in the gallery under the thumbnails.

Your site says your items are handmade. Are they high quality? Absolutely! I use professional button machines and parts from ButtonMakers.net. The items produced by these machines can be found in nationwide chain stores and upscale boutiques alike. They are very well put together and made to last.

What is the turnaround time for Retail Items? You can expect to receive your items about 2 weeks from the date of ordering. If you need something sooner please be sure to let me know.

What is the return policy Retail Items? If there is a manufacturing defect, I will be happy to replace your item within 30 days of purchase. Since my photo creations are often made to order, I cannot accept returns for unwanted items at this time.

I would like items made from photos of my family. Can you do that? You can send me an image and I would be happy to make it into a coaster, mirror, magnet, or button for you. This would be considered a Custom Item. However, I do not offer portrait photography services at this time.

Customer Designed Items
(Custom Items)

I want you to make products from my logo or artwork. What do I do?
...
1. Click here to visit the Services section to view the items, quantities, and prices available.

...2. Send me your artwork. If it is in digital format, you can attach it to a message and email it to me. In an effort to reduce spam, please use my contact form to send your initial message. I will reply, and you then can respond with your graphic attached.

I will also need to know the item and quantity you are interested in as well as any deadlines you have or other considerations. I will provide you with a quote that includes shipping and any setup fees. Setup fees are only charged for artwork that does not meet the artwork specifications listed below. If your artwork needs to be scanned or digitized you can mail it to the following address:

Patricia Clark
6012 12th Ave S
Seattle WA 98108

...3. Pay for your order. At this time you can either pay with Pay Pal or by check / money order. Payment in full is required before production of your order begins.

What are the artwork specifications for Customer Designed Items? Your artwork must be digital, saved as a GIF, TIF, BMP, JPG, PSD, or PDF and be at least 300 DPI native resolution for the specific size and shape of the item you are ordering. For example, lets say you want a 3-1/2 inch round magnet. Your graphic should be 300 DPI at 3-1/2 inches (1050 x 1050 pixels), laid out with a circle in mind, and saved in one of the standard graphic formats listed above. Additionally, you cannot take a very low resolution graphic, and just blow up the resolution in photoshop, and expect it to print well. The artwork must be natively high resolution, that is, originally made at 300 DPI or higher and not up-sized.

What is your setup fee? If your artwork meets the above specifications, no setup fee will be charged. However if your artwork needs to be scanned, or is digital but does not meet the specifications, it will be subject to a setup fee of at least $20. Some artwork may require additional setup time. All setup fees will be included in your quote and agreed on before production begins.

What is the turnaround time for Customer Designed Items? Average turnaround time for orders of less than 500 pieces is about a week plus time in transit. The turnaround for orders over 500 pieces can be determined at the time of order. Production time depends on the item, quantity you order, and whether the artwork needs to be retouched or reformatted. If you have a deadline please be sure to let me know, and I will try to work with you.

Can I get a proof? Yes. A finished piece can be mailed out for your approval for a fee of $5.00 for buttons, magnets, and coasters, or $7.00 for mirrors. This includes 1 finished piece and shipping. Please remember that ordering a proof can add substantial time to your order turnaround.

What is the return policy for Customer Designed Items? Sorry, there are no returns accepted for custom made merchandise. If you are unsure or have quality concerns, please order a proof. If there are manufacturing defects with your order, please let me know and I will promptly replace the defective items.

Can you send me some samples of your work? I'd be happy to. Please email me your name, address, and the items you are interested in.